Privacy Policy

1. Introduction This SMS Privacy Policy explains how Tava House ("we," "us," or "our") collects, uses, and protects your personal information when you opt in to our text messaging program.

2. Information We Collect When you consent to receive text messages from us, we collect the following:

• Your mobile phone number.
• Your name and any other contact details you provide during the opt-in process.
• Messaging history and interaction data (such as message delivery status and timestamps).

3. How We Use Your Information We use your mobile number and messaging data to deliver the communications you have opted in to receive. This may include appointment reminders, responses to your inquiries, service updates, and relevant promotional offers. Message frequency varies. Standard message and data rates may apply. We use this information solely to facilitate our communication with you. Please note that mobile carriers are not liable for delayed or undelivered messages.

4. Sharing of Information Tava House respects your privacy. We do not sell, rent, or share your personal information, including your SMS opt-in data and consent status, with any third parties for their own marketing purposes. We may share your data with trusted third-party service providers (such as our SMS gateway provider or customer relationship management software) strictly for the operational purpose of delivering our text messages to you. These vendors are contractually bound to keep your information secure and use it only to provide services to Tava House. We may also disclose your information if required by law.

5. Opting Out and Getting Help You have the right to cancel your participation in our SMS program at any time. To opt out, simply reply "STOP", "END", or "UNSUBSCRIBE" to any text message you receive from us. Upon doing so, you will receive one final message confirming your opt-out, and we will not send you any further text messages unless you explicitly opt back in. If you need assistance or more information, reply "HELP" to any of our messages.

6. Data Security We implement industry-standard physical, technical, and administrative security measures to protect your personal information from unauthorized access, loss, or misuse.

7. Contact Us If you have any questions or concerns regarding this SMS Privacy Policy or how your data is handled, please contact us at:

• Email: contact@tavahouse.com 
• Phone: 719-428-5352
• Address: 210 S. Center St, Woodland Park, CO 80963

Last updated:  August 25, 2026